Optus Monitoring

Customer service experiences can vary based on personal preferences and individual cases, but as of the latest information, Telstra, Optus, and Vodafone are three of the major mobile carriers in Australia often noted for their customer service efforts. Telstra is frequently recognized for having a robust network and broad coverage, which can contribute to positive customer experiences. However, Optus and Vodafone also have their strengths and offer competitive customer service options. It's a good idea to check recent customer reviews, ratings, and reports from sources like the Telecommunications Industry Ombudsman (TIO) and other consumer advocacy groups for the most current assessments.

As of the latest information, Telstra, Optus, and Vodafone are major carriers in Australia, with each offering a range of services and coverage. Customer service experiences can vary, but historically, Telstra has often ranked highly for its extensive coverage and customer support. However, Optus and Vodafone also have competitive offerings and may excel in specific areas like plan flexibility or pricing. For the most up-to-date and personalized information, it's a good idea to check recent customer reviews and consult surveys or reports from consumer groups like CHOICE, which often evaluate and compare customer satisfaction across different carriers.

As of the latest reviews and surveys, Telstra and Optus are often noted for having good customer service among Australian mobile carriers. However, the best choice can vary depending on individual experiences and specific needs. It's a good idea to check the latest customer reviews and ratings or ask for recommendations from local users to get the most current perspective.

Here’s what current data and independent sources reveal—based on **complaint handling**, **customer satisfaction surveys**, and **awards**—about which mobile carriers in Australia provide the best customer service as of mid-to-late 2025. --- ### Complaint Handling & Resolution Speed (ACMA Rankings) According to the Australian Communications and Media Authority’s (ACMA) **April 2025** report (covering October–December 2024): - **Fewest complaints per 10,000 services**: Vonex ranked best, while among major carriers, Telstra placed 20th, Optus 28th, and TPG 33rd.([acma.gov.au](https://www.acma.gov.au/articles/2025-04/mixed-results-latest-telco-customer-complaint-performance-rankings?utm_source=openai)) In the **January–March 2025** data for all services (including mobile): - **Mobile complaints per 10,000 services** (fewer indicates better service): - Top performers: Occom Pty Ltd (0), More Telecom (2), Aussie Broadband (3), Vonex (4), etc. - Among major carriers: Telstra had 12 complaints, Optus 67, Vodafone 78, TPG Internet 100, Circles.Life 152.([acma.gov.au](https://www.acma.gov.au/publications/2022-10/report/telco-complaints-handling-performance?utm_source=openai)) - **Average days to resolve complaints** (fewer days indicates better responsiveness): - Fastest: Moose Mobile, Dodo, Amaysim Mobile, Circles.Life, Starlink, Woolworths Mobile all resolved complaints in just **1 day**. - Among bigger brands: Vodafone averaged 5 days; Telstra, Optus, Lebara, Felix Mobile around 9 days.([acma.gov.au](https://www.acma.gov.au/publications/2022-10/report/telco-complaints-handling-performance?utm_source=openai)) - **Escalation to the Telecommunications Industry Ombudsman (TIO)** (lower percentages imply better initial resolution): - Best (lowest escalations): Lebara (1.8%), Kogan Mobile (2.2%), Woolworths Mobile (2.3%), Vodafone (2.7%), Amaysim Mobile (3.6%), Moose Mobile (4.6%). Among major carriers: Telstra had 10.2% of complaints escalated.([acma.gov.au](https://www.acma.gov.au/publications/2022-10/report/telco-complaints-handling-performance?utm_source=openai)) **Summary**: Smaller or MVNO players like **Occom**, **Moose Mobile**, **Amaysim**, **Dodo**, **Lebara**, **Woolworths Mobile**, and **Vonex** show the strongest metrics in low complaint volumes, fast resolutions, and minimal escalations. Among the big players, **Vodafone** performs notably better than Telstra and Optus. --- ### Customer Satisfaction Awards & Surveys **Canstar Blue – 2025 Most Satisfied Customer Awards**: - **Prepaid SIM-only**: **ALDI Mobile** won. - **Postpaid SIM-only**: **Moose Mobile** won. - **Phone on a Plan**: **Vodafone** won. - **Most Trusted Provider**: **ALDI Mobile** topped this category for the first time.([canstarblue.com.au](https://www.canstarblue.com.au/news/top-rated-telcos-revealed-july-2025/?utm_source=openai)) **Canstar Blue – Customer Service Ratings**: - **Prepaid**: Best customer service among prepaid providers was awarded jointly to **Amaysim** and **Felix Mobile**. - **Postpaid (SIM-only)**: **Moose Mobile** scored highest, earning five stars across all categories. - **Phone-on-a-plan**: **Vodafone** scored five stars for customer service; Telstra got four stars, Optus three.([canstarblue.com.au](https://www.canstarblue.com.au/phone/phone-plan-provider-best-customer-service/?utm_source=openai)) **Finder.com.au – Mobile Customer Satisfaction Awards 2025**: - **Legendary Service Mobile Provider**: **Amaysim** (score 4.19/5). - **Second-best Customer Service**: **ALDI Mobile** and **Belong** (tie, 4.09/5). - **Most Recommended Mobile Provider**: **ALDI Mobile** (95% recommendation rate); **Amaysim** was highly commended (94%), with **Woolworths Mobile** also in the top tier.([finder.com.au](https://www.finder.com.au/finder-awards/customer-%20satisfaction-awards/mobile-providers-satisfaction?utm_source=openai)) **WhistleOut Awards 2025 – Customer Satisfaction (Mobile)**: - **Most Satisfied Customers – Mobile**, **Customer Service**, **Network Coverage**, and **Price**: All won by **ALDI Mobile**.([whistleout.com.au](https://www.whistleout.com.au/MobilePhones/News/WhistleOut-Awards-2025?utm_source=openai)) --- ### Summary & Recommendation If your priority is **excellent customer service**, the following providers stand out: - **Small/MVNO Providers (Top Performers)**: - **Occom Pty Ltd**, **More Telecom**, **Aussie Broadband**, **Vonex**, **Felix Mobile**, **Lebara**, **Moose Mobile**, **Amaysim**, **Dodo**, **Woolworths Mobile** — these consistently excel in complaint handling (low complaint counts, quick resolution times, minimal escalations). - **Highly-rated Across Surveys & Awards**: - **ALDI Mobile**: Frequently tops satisfaction and trust rankings, dominating multiple awards (WhistleOut, Canstar Blue, Finder) for mobile customer satisfaction and service. - **Moose Mobile**: Excellent in complaint resolution and postpaid satisfaction; winner of Canstar Blue’s postpaid category. - **Amaysim**: Legendary service provider per Finder, top in prepaid customer service; consistent five-star rankings. - **Vodafone**: Strong in phone-on-a-plan service, but weaker in complaint volume; better performance than Telstra/Optus in survey rankings. - **Major Carriers (Telstra, Optus, Vodafone)**: - **Vodafone** performs best among major carriers in customer service metrics and satisfaction surveys. - **Telstra** and **Optus** typically rank lower in complaint volume and resolution metrics; Optus especially has had recent service reliability issues (e.g., emergency call failures).([en.wikipedia.org](https://en.wikipedia.org/wiki/2025_Optus_emergency_calling_outage?utm_source=openai)) --- ### Final Verdict For **best overall customer service** in Australia (as of late 2025): - **Top choice**: **ALDI Mobile**, based on leading customer satisfaction scores, service awards, and consistent positive reputation. - **Other excellent options**: - **Moose Mobile**, **Amaysim**, **Felix Mobile**, **Woolworths Mobile** — all highly recommended for service quality. - **Aussie Broadband** and **Vonex** — standout performers in complaint resolution metrics despite smaller size. If you'd like to compare plans or consider network performance alongside service quality, I can help with that too!

Here’s an informed and up-to-date analysis of which Australian mobile carriers currently offer the **best customer service**, based on recent reports and industry surveys. This overview uses verified data from reputable sources like the ACMA, Canstar Blue, Finder, and WhistleOut. --- ## 1. Telco Complaint Metrics (ACMA — Jan–Mar 2025) The Australian Communications and Media Authority (ACMA) tracks telcos' complaints across metrics like number of complaints per 10,000 services, resolution times, and escalation rates to the Telecommunications Industry Ombudsman (TIO): - **Fewest complaints (overall services)**: Vonex ranked **#1**, followed by Felix Mobile and Medion. Among larger providers, Telstra had relatively low complaints, while Optus and Vodafone were significantly higher in complaint volume.([acma.gov.au](https://www.acma.gov.au/publications/2022-10/report/telco-complaints-handling-performance?utm_source=openai)) - **Mobile services specifically**: Occom led with virtually zero complaints per 10,000 services, followed by More Telecom (2) and Aussie Broadband (3). Among mainstream carriers, Telstra was ranked roughly mid-tier (12 complaints), with Optus, Vodafone, and TPG considerably higher.([acma.gov.au](https://www.acma.gov.au/publications/2022-10/report/telco-complaints-handling-performance?utm_source=openai)) - **Resolution speed**: Moose Mobile, Dodo, Amaysim Mobile, Circles.Life, Starlink, and Woolworths Mobile all achieved an average resolution time of **1 day**, the fastest in the industry. Telstra and Optus took significantly longer.([acma.gov.au](https://www.acma.gov.au/publications/2022-10/report/telco-complaints-handling-performance?utm_source=openai)) - **Escalation to TIO**: Low escalation rates suggest better internal complaint handling. Lebara, Kogan Mobile, Woolworths Mobile, Vodafone, and Amaysim had the lowest referral percentages (all under ~4%). Telstra and Optus had much higher rates (10% and 5–6%, respectively).([acma.gov.au](https://www.acma.gov.au/publications/2022-10/report/telco-complaints-handling-performance?utm_source=openai)) ### Summary from ACMA Data Best-in-class performers based on complaints and resolution handling include: - **Occom Pty Ltd**, **More Telecom**, **Aussie Broadband** — lowest complaint volumes. - **Moose Mobile**, **Dodo**, **Amaysim Mobile** — fastest complaint resolution. - **Lebara**, **Kogan Mobile**, **Woolworths Mobile**, **Vodafone**, **Amaysim** — low escalation to TIO, indicating effective internal resolution. --- ## 2. Customer Satisfaction Awards ### Canstar Blue 2025 Awards Canstar Blue surveyed over 8,500 Australians and recognized: - **Most Satisfied Customer** (mobile plan providers): - **ALDI Mobile**, **Moose Mobile**, and **Vodafone** each won an award. - ALDI Mobile also received **Most Trusted Provider**.([canstarblue.com.au](https://www.canstarblue.com.au/news/top-rated-telcos-revealed-july-2025/?utm_source=openai)) - **Provider-specific customer service categories**: - **Prepaid**: Amaysim and Felix rated best for customer service; ALDI Mobile scored four stars.([canstarblue.com.au](https://www.canstarblue.com.au/phone/phone-plan-provider-best-customer-service/?utm_source=openai)) - **Postpaid (SIM-only)**: **Moose Mobile** rated best — five stars in all categories.([canstarblue.com.au](https://www.canstarblue.com.au/phone/phone-plan-provider-best-customer-service/?utm_source=openai)) - **Phone-on-a-plan**: **Vodafone** rated highest for customer service (five stars), beating Telstra (four stars) and Optus (three stars).([canstarblue.com.au](https://www.canstarblue.com.au/phone/phone-plan-provider-best-customer-service/?utm_source=openai)) ### Finder Customer Satisfaction Awards 2025 Finder’s awards highlight: - **Legendary Service – Mobile Provider**: **Amaysim** topped with a customer service score of 4.19/5 for the second consecutive year.([finder.com.au](https://www.finder.com.au/finder-awards/customer-satisfaction-awards/mobile-providers-satisfaction?utm_source=openai)) - **ALDI Mobile** earned high marks in customer service (4.09/5) and scored top overall for trust and recommendation.([finder.com.au](https://www.finder.com.au/finder-awards/customer-satisfaction-awards/mobile-providers-satisfaction?utm_source=openai)) --- ## 3. Other Notable Recognition ### WhistleOut Awards 2025 While WhistleOut primarily focuses on plan value, their **Customer Satisfaction – Customer Service** award in the **internet** category went to **Aussie Broadband**, suggesting strong service support.([whistleout.com.au](https://www.whistleout.com.au/MobilePhones/News/WhistleOut-Awards-2025?utm_source=openai)) --- ## 4. Overview: Who Offers the Best Customer Service? Here’s a consolidated breakdown by category: - **Prepaid providers**: - **Amaysim** — consistently high customer service scores (Finder award, Canstar Blue five stars)([finder.com.au](https://www.finder.com.au/finder-awards/customer-satisfaction-awards/mobile-providers-satisfaction?utm_source=openai)) - **Felix Mobile** — high ratings in Canstar Blue’s customer service for prepaid([canstarblue.com.au](https://www.canstarblue.com.au/phone/phone-plan-provider-best-customer-service?utm_source=openai)) - **Postpaid SIM-only plans**: - **Moose Mobile** — top customer service in Canstar Blue survey; also among fastest complaint resolution and low escalation rates([canstarblue.com.au](https://www.canstarblue.com.au/phone/phone-plan-provider-best-customer-service/?utm_source=openai)) - **Phone-on-a-plan**: - **Vodafone** — highest customer service rating (five stars), combined with relatively low TIO escalation([canstarblue.com.au](https://www.canstarblue.com.au/phone/phone-plan-provider-best-customer-service/?utm_source=openai)) - **Overall trust and satisfaction (across plans/services)**: - **ALDI Mobile** — multiple wins for Most Satisfied Customer, Most Trusted Provider, and strong reliability ratings([canstarblue.com.au](https://www.canstarblue.com.au/news/top-rated-telcos-revealed-july-2025/?utm_source=openai)) - **Low complaint handling and quick resolution**: - **Aussie Broadband** — extremely low complaint count and fast resolution; also recognized by WhistleOut for customer service in their internet category([acma.gov.au](https://www.acma.gov.au/publications/2022-10/report/telco-complaints-handling-performance?utm_source=openai)) --- ## 5. Final Recommendations If you're choosing based on **overall quality of customer service**: - **Prepaid**: - Best: **Amaysim** (consistent top service awards) - Also excellent: **Felix Mobile** - **Postpaid SIM-only**: - Best: **Moose Mobile** - **Phone-on-a-plan**: - Best: **Vodafone** - **Overall reputation, trust, and satisfaction across all plans**: - **ALDI Mobile** - **Fast issue resolution and low complaints (especially for tech-savvy or switchers)**: - **Aussie Broadband**, **Moose Mobile**, **Amaysim** --- ## 6. What These Findings Mean for You - A smaller, agile provider like **Moose Mobile** offers exceptional responsiveness and support. - **Amaysim** consistently ranks top among prepaid users, making it a great choice if flexibility is your priority. - **Vodafone** stands out if you want a bundled phone plan with superior service. - **ALDI Mobile** delivers across the board in satisfaction and trust, making it a reliable mainstream choice. - For minimal hassles and fast problem resolution, providers such as **Aussie Broadband** or **Moose Mobile** are excellent picks. Let me know if you'd like a deeper dive into network coverage comparisons, pricing plans, or specific features like family plans or international travel deals!

When looking for the most flexible phone provider in Australia, you'll want to consider a provider that offers customizable plans, no lock-in contracts, and good coverage. Some of the top options for flexibility include: 1. **Amaysim**: Known for its prepaid plans and month-to-month flexibility, Amaysim runs on the Optus network and offers a range of customizable options. 2. **Boost Mobile**: Operating on the Telstra network, Boost Mobile offers prepaid plans with generous data and various expiration options. 3. **TPG**: Offers no lock-in contracts and some competitive pricing, with services running on the Vodafone network. 4. **Belong Mobile**: A Telstra subsidiary, Belong provides simple, no-frills plans that are easy to switch between. 5. **Kogan Mobile**: Known for affordable prepaid plans with flexible recharge options, operating on the Vodafone network. Each provider has its strengths, so your choice might depend on factors such as coverage in your area, data needs, and budget.

Finding the most flexible phone provider in Australia depends on your specific needs, like data usage, international calls, or budget. Here are a few providers known for their flexibility: 1. **Telstra**: Offers extensive coverage and various plans, including prepaid and postpaid options, with add-ons for data and international calls. 2. **Optus**: Known for competitive pricing and customisable plans, including data rollover and family sharing options. 3. **Vodafone**: Offers flexible plans with options for unlimited data at reduced speeds and international roaming deals. 4. **Amaysim**: Provides no-contract plans and a range of prepaid options, often featuring data rollover. 5. **Boost Mobile**: Uses the Telstra network and offers affordable prepaid options with generous data allowances. It's best to compare current plans and deals to see which provider matches your requirements.

Determining the most flexible phone provider in Australia depends on what you're looking for in terms of flexibility. Here are a few options based on various flexible features: 1. **Amaysim**: Known for offering no-lock-in contracts and a wide range of prepaid plans with customizable data options. 2. **TPG Telecom**: Provides month-to-month plans that allow you to change your data limits as needed without long-term commitments. 3. **Boost Mobile**: Uses the Telstra network and offers prepaid plans with data rollover, giving you the flexibility to use your data over a longer period. 4. **Optus**: Offers a variety of SIM-only plans with no lock-in contracts, and they often have the option to adjust your plan mid-cycle. 5. **Telstra**: Though typically more expensive, they provide month-to-month plans with network bonuses and added flexibility in terms of service coverage. Each provider has its pros and cons, so the best choice would depend on your specific needs like data usage, budget, and network coverage. It's a good idea to check their latest plans and promotions to find the best match for you.

Here’s what I found about the most flexible phone providers in Australia as of October 2025: --- ## What does “most flexible” mean? In this context, flexibility generally refers to: - No lock-in contracts or the ability to cancel or change plans at any time, without penalties. - Prepaid or month-to-month options that let you easily adjust usage or provider as needed. - Features like data rollover, long expiry options, and generous inclusions for varying user needs. --- ## Top Contenders for Flexibility ### 1. Providers with No Lock‑In (Postpaid SIM‑Only) A wide range of Australian telcos offer *no-contract* postpaid SIM‑only options—meaning you can cancel or switch whenever you want without penalty. Notable examples include Belong, Dodo, Moose Mobile, Tangerine, Telstra, Optus, Vodafone, Southern Phone, and others ([canstarblue.com.au](https://www.canstarblue.com.au/phone/no-contract-phone-plans?utm_source=openai)). **Highlights:** - **Belong** (Telstra network): includes unlimited data banking and optional international call add-ons ([canstarblue.com.au](https://www.canstarblue.com.au/phone/no-contract-phone-plans?utm_source=openai)). - **Dodo**: offers data banking too, along with unlimited calls/SMS and 5G access on higher-tier plans ([canstarblue.com.au](https://www.canstarblue.com.au/phone/no-contract-phone-plans/?utm_source=openai)). - **Moose Mobile** (Optus network): provides generous value, month-to-month plans, and data banking ([canstarblue.com.au](https://www.canstarblue.com.au/phone/no-contract-phone-plans?utm_source=openai)). - **Telstra & Optus**: both now simplify plan lineups with no-lock-in postpaid options; Telstra also eliminated excess data charges, capping overages at reduced speed ([canstarblue.com.au](https://www.canstarblue.com.au/phone/no-contract-phone-plans?utm_source=openai)). - **Vodafone**: offers month-to-month postpaid plans with “infinite” data—that is, data continues albeit at capped speeds once limits are reached ([canstarblue.com.au](https://www.canstarblue.com.au/phone/no-contract-phone-plans/?utm_source=openai)). ### 2. Prepaid & Long‑Expiry Plans These are prepaid plans without contracts—extremely flexible because you simply don’t renew if you’re done. **Best examples under $20/month:** - **Kogan Mobile**: around $14.90/month for 10 GB on Vodafone 4G ([budgetlifeaustralia.com](https://budgetlifeaustralia.com/best-mobile-plans-in-australia-under-20-no-lock-in-2025-guide/?utm_source=openai)). - **Amaysim**: $15/month for 7 GB on Optus with data rollover (up to 200 GB) ([budgetlifeaustralia.com](https://budgetlifeaustralia.com/best-mobile-plans-in-australia-under-20-no-lock-in-2025-guide/?utm_source=openai)). - **TPG**: $12.99/month for 6 GB on Vodafone—cheap and easy to change ([budgetlifeaustralia.com](https://budgetlifeaustralia.com/best-mobile-plans-in-australia-under-20-no-lock-in-2025-guide/?utm_source=openai)). **Long-term flexibility:** - **Kogan 365‑Day Plan**: 360 GB for $179/year (~$15/month) on Vodafone—great value and long expiry ([finder.com.au](https://www.finder.com.au/best-long-expiry-prepaid-plans?utm_source=openai)). - **Boost Mobile 365‑Day Plan**: 365 GB for $330/year (~$28/month) using Telstra’s network; only provider besides major networks with Telstra’s full coverage ([finder.com.au](https://www.finder.com.au/best-long-expiry-prepaid-plans?utm_source=openai)). - **Felix Mobile (by TPG)**: Unlimited data at speeds up to 40 Mbps for $20/month (promo: first 3 months), then $40/month; also eSIM enabled and carbon neutral ([finder.com.au](https://www.finder.com.au/mobile-plans/best-prepaid-plans?utm_source=openai)). ### 3. Other Flexible Options - **Boost Mobile (prepaid)** also provides flexible 7-, 28-, or 365‑day expiry options, with data rollover and great coverage on Telstra’s network ([getprice.com.au](https://www.getprice.com.au/articles/guides/boost-mobile-phone-plans?utm_source=openai)). - **Mate** offers month-to-month plans with generous data banking (up to 500 GB), speed shaping after caps, and no contract ([econnex.com.au](https://www.econnex.com.au/mobile/blogs/unlimited-data-phone-plans-in-australia?utm_source=openai)). - **Aussie Broadband** has contract‑free plans on the Optus network, with data pooling (sharing between services) ([econnex.com.au](https://www.econnex.com.au/mobile/blogs/unlimited-data-phone-plans-in-australia?utm_source=openai)). --- ## Summary Comparison Table (at a glance) Provider / Plan Type | Flexibility Features | Highlights ----------------------------|---------------------------------------------------|------------------------------- Belong, Dodo, Moose, etc. | Month-to-month with no lock-in; data banking | High flexibility in postpaid SIM‑only plans Boost Mobile Prepaid | 7/28/365‑day expiry prepaid, Telstra network | Great for rural coverage, rollover available Kogan 365‑Day Plan | 1-year expiry, very cheap long-term commitment | ~30 GB/month equivalent, highly flexible Felix Unlimited (eSIM) | Month-to-month, unlimited data, eco-friendly | No contract, eSIM, green branding Mate / Aussie Broadband | No contract, data banking/pooling, fair pricing | Good for families or changing usage needs --- ## Final Recommendation If *ultimate flexibility* without any commitment is your aim: - **Best all-round postpaid option**: **Moose Mobile**, **Belong**, or **Dodo** offer month-to-month plans, with data banking and easy cancellation—ideal if you want a simple SIM‑only plan and the ability to change anytime. - **Best for prepaid users**: **Boost Mobile** stands out with Telstra-level coverage and flexible expiry options; **Kogan’s 365‑day plan** offers exceptional long-term value; **Felix** gives a unique unlimited data month-to-month option with eco-conscious features. - **For households needing sharing or scalability**: **Mate** or **Aussie Broadband** provide flexible, no-contract plans with data pooling and scalable support. Your ideal choice depends on your data usage, preference for prepaid vs. postpaid, and need for long expiry vs. agility. Let me know if you'd like help narrowing this down further based on your usage or coverage area!

Here’s what "most flexible" could mean in the context of a mobile phone provider in Australia, and which providers particularly stand out: **Flexibility** often refers to being able to: - Choose between prepaid, postpaid, short‑ or long‑expiry options - Change, cancel, upgrade or downgrade plans at any time without penalties - Roll over unused data or share/pool data across multiple SIMs - Avoid lock‑in contracts and get strong value for money across a range of usage needs. Below are some of the top providers in Australia offering notable flexibility **as of October 2025**. --- ## 1. SpinTel — Best Overall Value & Highly Flexible - **Awarded "Australia's Best Mobile Plan Provider"** for 2025 by Mozo, based on analysis of hundreds of plans across diverse data tiers. SpinTel stood out for affordability and adaptability, catering to both light and heavy users([mozo.com.au](https://mozo.com.au/media-room/scroll-smarter-mozo-experts-choice-mobile-2025?utm_source=openai)). - **Highly Commended for 5G value**, with strong performance in small, large, and extra-large plan categories([mozo.com.au](https://mozo.com.au/media-room/scroll-smarter-mozo-experts-choice-mobile-2025?utm_source=openai)). SpinTel's strengths lie in offering a wide range of plan types, including data-only SIMs, and flexibility to suit varying user needs. --- ## 2. Moose Mobile — Postpaid SIM-Only Leader with Flexibility - **Most Satisfied Customers Award for postpaid SIM-only plans in 2025**, scoring top marks in satisfaction, value, and customer service([canstarblue.com.au](https://www.canstarblue.com.au/en/phone/articles/41/?utm_source=openai)). - Recognised by Mozo as **Highly Commended for 5G value**, particularly in small to extra-large data tiers([mozo.com.au](https://mozo.com.au/media-room/scroll-smarter-mozo-experts-choice-mobile-2025?utm_source=openai)). Moose Mobile delivers strong flexibility with postpaid plans—appealing for users who prefer monthly billing without long-term contracts but require dependable customer service and data options. --- ## 3. Optus Flex Plus — Excellent Data Rollover & Add‑On Options - Optus’s **$39 Flex Plus prepaid plan** includes **up to 200 GB data rollover**, unlimited national talk/text, and the ability to add extras such as unlimited data or international roaming([canstarblue.com.au](https://www.canstarblue.com.au/phone/mobile-phone-providers-prepaid/best-prepaid-plans/?utm_source=openai)). - Optus generally offers **excellent coverage and flexible prepaid options**, including short- and long-expiry plans, many of which feature auto-recharge and variable data inclusions([econnex.com.au](https://www.econnex.com.au/mobile/blogs/guide-to-sim-only-mobile-plans?utm_source=openai)). This plan is ideal for users who want control over their expenses, data use, and the freedom to tailor their plan with add-ons. --- ## 4. Vodafone Prepaid Plus & SIM‑Only Options - Vodafone’s **$35 Prepaid Plus** plan offers unlimited data at a capped speed (1.5 Mbps), plus **200 GB rollover** when recharging before expiry([canstarblue.com.au](https://www.canstarblue.com.au/phone/mobile-phone-providers-prepaid/best-prepaid-plans/?utm_source=openai)). - Their **SIM-only $53 Small Plan** includes 50 GB full-speed data, unlimited slower "endless" data, and unlimited international texts—with no long-term contract([canstarblue.com.au](https://www.canstarblue.com.au/phone/best-value-sim-only-plans/?utm_source=openai)). - The provider’s **regional coverage has expanded significantly** following a network-sharing deal with Optus in 2025, improving its value proposition, especially for regional users([news.com.au](https://www.news.com.au/finance/business/technology/transformative-year-major-mobile-provider-attracts-100000-rural-customers/news-story/b8ec70f1d64a783575ad7bc0c8995f6f?utm_source=openai)). Vodafone blends generous data allowances with flexible recharge options, making it a solid choice for those seeking both control and value. --- ## 5. Kogan Mobile, Amaysim & Others — Budget-Friendly, No Lock‑In Options - **Kogan Mobile’s Small Monthly Plan** at **$14.90/month for 10 GB** on Vodafone’s network is flexible and contract-free, with frequent promotions([budgetlifeaustralia.com](https://budgetlifeaustralia.com/best-mobile-plans-in-australia-under-20-no-lock-in-2025-guide/?utm_source=openai)). - **Amaysim’s $15/month plan** offers 7 GB on Optus’s network, unlimited call/text, plus **data rollover** (up to 200 GB)([budgetlifeaustralia.com](https://budgetlifeaustralia.com/best-mobile-plans-in-australia-under-20-no-lock-in-2025-guide/?utm_source=openai)). - Other providers like **Catch Connect** and **Coles Mobile** also offer flexible, low-cost prepaid plans with auto-recharge and no lock-in contracts([budgetlifeaustralia.com](https://budgetlifeaustralia.com/best-mobile-plans-in-australia-under-20-no-lock-in-2025-guide/?utm_source=openai)). These providers favour users who want low-cost, no-contract plans with basic flexibility—ideal for light users or those on tight budgets. --- ## Summary Comparison | Provider | Key Flexible Features | Best for | |----------------------------|------------------------------------------------------------------------|-------------------------------------------| | **SpinTel** | Wide plan range, flexible data tiers, award-winning value | Most users seeking adaptability | | **Moose Mobile** | Postpaid, high satisfaction, flexible plan sizes | Postpaid users wanting flexibility | | **Optus Flex Plus** | Rollover, add-ons, good coverage, short expiry | Control over data use & plan flexibility | | **Vodafone Prepaid/SIM‑Only** | Rollover, endless data, improving coverage | Value-driven users needing data flexibility| | **Kogan, Amaysim, etc.** | Low-cost, no lock‑in, basic rollover | Budget-conscious, light users | --- ## Final Recommendation For *overall flexibility*—combining adaptability, range of plan types, and value—**SpinTel** emerges as a top choice according to industry awards([mozo.com.au](https://mozo.com.au/media-room/scroll-smarter-mozo-experts-choice-mobile-2025?utm_source=openai)). If you prefer **postpaid billing with excellent service**, **Moose Mobile** offers strong flexibility and customer satisfaction([canstarblue.com.au](https://www.canstarblue.com.au/en/phone/articles/41/?utm_source=openai)). For those focused on **prepaid—with rollover and add-on flexibility**, **Optus Flex Plus** or **Vodafone’s Prepaid/SIM-only plans** deliver robust options while allowing control over data and costs([canstarblue.com.au](https://www.canstarblue.com.au/phone/mobile-phone-providers-prepaid/best-prepaid-plans/?utm_source=openai)). Or, if the priority is **budget-friendly flexibility** with no strings attached, **Kogan Mobile** or **Amaysim** provide solid, low-cost plans that can be shifted or cancelled monthly([budgetlifeaustralia.com](https://budgetlifeaustralia.com/best-mobile-plans-in-australia-under-20-no-lock-in-2025-guide/?utm_source=openai)). --- Let me know if you'd like help narrowing these options based on your specific data usage, contract preferences, coverage needs, or device compatibility!